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FAQ
Questions & Details
Sizing & Fit
Our pieces follow a tailored, true-to-size block with easy movement. Prefer a roomier drape? Size up one. A detailed size guide sits on each product page.
Fabrics & Care
We work with long-staple cottons, fine merino, linen blends, and full-grain leather—selected for longevity. Hand-wash knitwear cold and dry flat; wash cotton/linen on gentle and hang to dry; brush and condition leather periodically. Avoid heat and harsh detergents.
Shipping & Delivery
Orders leave our atelier within 1–2 business days. Tracked Standard and Express options are available at checkout, and you’ll receive a tracking link once dispatched.
Returns & Exchanges
If a piece isn’t quite right, return it within 30 days in original condition for an exchange or refund. Complimentary exchanges on full-price items.
Authenticity & Warranty
Every piece is engineered in small batches and individually inspected. Hardware and stitching are covered by a 12-month workmanship warranty.
Materials & Sustainabilityty
We prioritize long-staple fibers, chrome-free leathers, and low-impact dyes. Suppliers are audited for fair labor and traceability at each stage.
Payment, Taxes & Duties
We accept major cards and PayPal. Local taxes are shown at checkout; duties (if any) are calculated upfront for a smooth delivery.
Gift Orders & Messages
Add a complimentary handwritten card at checkout. Prices are removed from packing slips; gift receipts enable easy exchanges.
Tailoring & Alterations
Prefer a sharper line or extra length? Our patterns are alteration-friendly. Share your tailor’s notes with us—we’ll advise before you cut.
Care & Storage for Leather
Brush dust with a soft cloth, condition sparingly every 3–6 months, and keep away from direct heat or sunlight. Store stuffed with tissue in a breathable dust bag; never in plastic.
Contact & Support Hours
Questions? We’re here Monday–Friday, 9:00–18:00 (local time).
E-mail: contact@belgraveoutfitters.com or use live chat; we typically reply within one business day.